Drag’s refund request for Planescape Torment was denied by Steam. The game has sat in drag’s inventory for several months, but drag has only played for 8 minutes and in that time decided not to play it.
Drag would like advice on gaming the Steam refund system, because drag doesn’t agree with their reason for denying the refund. Are there any gamebreaking bugs or problems like that which Steam might accept?
Drag will post the reason for wanting a refund in a comment, and asks that you confine discussion of drag’s reason or why drag should just enjoy the game to underneath that comment, so that the rest of the thread can be about the actual question.
Drag wants a refund because the game doesn’t allow gender customisation. Drag bought the game because it’s a Dungeons and Dragons game. D&D is supposed to have good character customisation. Drag doesn’t like CRPGs without gender select. Drag is trans and AMAB. Drag spent 18 years forced to live as a man, and isn’t interested in spending any more time like that. Drag is absolutely fine if a game has a male protagonist you can’t customise. The Master Chief is fine. Geralt is fine. But when drag is supposed to create a character and put part of dragself into the character, drag doesn’t want to do that with a man.
Drag thinks that given it’s a D&D game and a CRPG, there should have been a warning about limited gender options. Drag did read the game description that he/hims the Nameless One, but didn’t read much into it because it’s a 90s game, and old games are just like that. Morrowind does the same thing, and in fact NPCs will misgender you if you play a female character in the actual game. Drag assumed Torment would be like that, since the store page made a point of bragging about the customisability of the Nameless One. “Pick Your Path: Character creation is just the beginning. The Nameless One can change his class, alignment, and even gain new abilities based on your choices.” Drag thought this would mean there would be customisability.
Steam disagreed, and said there’s no legal defect in a game with this problem. Drag sees this as a symbolic issue, and would like the refund anyway. Again, please argue with drag’s reasons for wanting a refund in reply to this comment and not in the rest of the thread.
My human… I am unequivocally one hundred billion percent behind you with regards to who you are and how you present. With that said… it seems to me that expecting a crpg from the NINETIES to have character customization in line with today’s social norms thirty ish years later kinda falls on you. Furthermore asking for a refund 8 months post purchase (where Steam’s policy has ever been two WEEKS) after failing to research even at a base level… I think you just gotta kiss that eight bucks goodbye (or whatever it was at time of purchase).