I think there’s a useful discussion for why these technologies can be effective at getting people to connect with them emotionally, but they themselves don’t experience emotions any more than a fictional character in a book experiences emotion.

Our mental model of them can, but the physical representation is just words. In the book I’m reading there was a brutal torture scene. I felt bad for the character, but if there was an actual being experiencing that kind of torment, making and reading the book would be horrendously unethical.